Refund policy

Every piece in The Last Smile run is made by hand in small numbered batches. Because this is a final production run, quantities are fixed and exchanges cannot be guaranteed once the run sells through.

If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and a photo, and we will make it right with a replacement while stock remains or a full refund.

For hygiene reasons, opened personal care products cannot be returned. Unopened items in their original sealed packaging may be returned within 30 days of delivery for a refund to the original payment method. Return shipping is the customer's responsibility, and refunds are issued once the return is received and inspected.

To start a return or report an issue, reply to your order confirmation email and we will take care of you.